Casahosting - Acceptable Use Policy (AUP)

Use of Casahosting Service constitutes acceptance and agreement to Casahosting’s AUP as well as Casahosting's TOS (Terms of Service) Casahosting reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). All users of Casahosting's Internet services, and their clients, must comply with this AUP and our TOS (Terms of Service).


We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Casahosting may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your Casahosting account or other actions as detailed below without notice, based upon the nature of the violation.

This document is intended to provide a basic understand of Casahosting's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of Casahosting's AUP. If a Casahosting account violates this Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however based on the nature of the violation, could result in immediate termination of service.

The following constitute violations of this AUP:

· Illegal Activities:Casahosting's services may not be used for illegal purposes, or in support of illegal activities. Casahosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

· Harm or Endangerment to other people: You may not use Casahosting's service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography, or use Casahosting's service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

· Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

· Unsolicited E-mail, News Bombing (SPAM) Use of Casahosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Spam complaints will be sent to the e-mail address on file. Violations of this type will result in the immediate suspension of the offending website on the Casahosting server. Failure to respond to complaints within a 24 hour timeframe will result in the Casahosting abuse staff suspending the offending website or shared hosting account by whatever means necessary. Should the account become reactivated without the express written consent of Casahostings Abuse Department, the offending website or shared hosting account will be immediately terminated, and may result in suspension / termination of the server should the site and/or client reappear on the server. Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove any and all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice. Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Casahosting account.

· Copyright or trademark infringement: Use of the Casahosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software. Use of the Casahosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

· Network disruptions : Use of the Casahosting service for any activity which affects the ability of other people or systems to use Casahosting Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. Casahosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data. Casahosting, does not allow the hosting of IRC, IRC Bots, or eggdrops on our network. Servers found hosting this material will be subject to immediate cancellation without refund. Use of the Casahosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Casahosting's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Casahosting account is subject to immediate termination. Included and considered violation are th use of softwares or scripts and programming that causes excess overuse of cpus. The over use of cpu is determined and reviewed on a case by case basis. Upon observation, should it be discovered that any client reaches a point of resource usage that degrades other client sites, Casahosting retains the option to ask said client to move to a dedicated server, reduce the traffic or bandwidth or be terminated. These decisions are made on a case by case basis and actions that are the result of such decisions may occur without notice to said client.

· Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

· Network Security: Casahosting accounts operate on shared network resources. Excessive use or abuse of these resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

REPORTING VIOLATIONS OF Casahosting AUP

Casahosting requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at admin@Casahosting.com if possible, please provide the IP address used to commit the violation, date and time of the violation, and evidence of the violation.

Casahosting - Service Level Agreement(SLA)

Dedicated Servers is defined as servers that are rented to Clients. This service is to provide the clients with knowledge and overview of the server. From time to time security updates, patches, kernel upgrades, and System Administration may be performed free of charge. In addition to these services System Administrator may make recommendations to improve the overall performance, security, and updates to the service. At the sole discretion of the System Administrator any installation, configuration, or tuning of the server may be considered billable, and you will be notified and requested to approve any additional charges. Any Support not included with your dedicated server, will be subject to a $75 an hour labor fee, billed in ½ hour increments during office hours between 8:00am – 10:00pm (EST) After-hours support will incur a $150.00 an hour labor fee, billed in ½ increments in effect from 10:01pm – 7:59am (EST) Casahosting will not perform maintenance, security checks, or management without client initiating such request. Casahosting does not take responsibility for the overall security of servers.


Network Uptime is the total time in a calendar month that Casahosting network is available through the Internet, provided that Client has established connectivity. Casahosting takes responsibility for Network availability within their network, however, we cannot be held liable for upstream problems, outside of our network. Our guarantee is that our Network will be available to clients free of Network Outages, that render 100% packet loss, 99% of each calendar month

Network Outages or Unscheduled Downtime is any unplanned or unscheduled interruption in Service availability during which Client is unable to access the services as described in the section titled “Network Uptime” above. A Network Outage is defined as a period in which 100% packet loss to our network is experienced, which is determined to have been caused by a problem in Casahosting's Network as confirmed by Casahosting. Downtime or outages are measured as the total length of time of the unplanned interruption in service availability in a calendar month.

Scheduled Downtime is any Casahosting scheduled interruption of Services, for the purpose of network upgrades, or replacement of any equipment in order to provide for you better service. Scheduled downtime occurs during notified downtime periods, with as much advance warning as possible via e-mail with a minimum of 24 hours notice. 

SLA Network Violation Credit occurs when our network uptime guarantee is not met. Casahosting will refund the customer 5% of the monthly fee for each hour of downtime (up to 100% of your monthly fee) for network downtime. Network downtime is measured from the time the network is 100% unreachable, until service is once again restored. In order to request a performance credit, you must fill out our SLA violation form, within 10 days of reported violation,  at: http://www.Casahosting.com/customer_help/sla.htm . SLA violations will be reviewed by our personnel Monday – Friday 9AM to 5PM EST. *Network violation SLA credit does not cover server hardware failure.* 

· Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:  · Scheduled downtime · Problems outside of Casahosting's network (upstream providers, or client’s inbound connection) not effecting 100% loss to our network · Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures. 

Server Hardware for Dedicated, or Co-Located Servers Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included for Dedicated Servers, and switches for Co-Located Servers, unless client provides their own switch.

Hardware replacement will occur within 6 hours of the reported problem, Casahosting will refund 5% of the monthly fee per additional 6 hours of down time (up to 100% of customer's monthly fee). In order to reduce replacement hardware downtime, we keep a small quantity of pre-built systems on hand to swap out Hard disks, so that your server can be back up in the shortest amount of time. For Hard disk failures, we keep pre-installed drives with our standard partitioning for immediate deployment. In order to request an SLA hardware violation credit, you must email sales, within 10 days of reported violation, at: info@Casahosting.com . SLA violations will be reviewed by our personnel Monday - Friday 9AM to 5PM EST. *Hardware SLA violations do not cover network violation*

· Performance Credit exclusions: The following are excluded from the monthly calculation of Service Availability:

·Scheduled downtime

· Interruptions or failure of individual service caused by client, their employees, client’s customers, etc. to their service. These include inaccurate configuration, 3rd party software, client abuse or over utilization of resources, hacked servers, attacks, exploits, or server hardware failures.

Replacement is defined as returning the server to original configuration when it was purchased. If hardware failure causes corrupted Operating System, Data Files, or Configuration of server, Casahosting will restore the system to original state.

Casahosting is not responsible for the restoration of data to server. We strongly recommend that your purchase backup options for your server, and keep copies of your data off-site with you for emergency purposes. If hardware failure and data loss occurs, you the client are responsible for data restoration. Casahosting shall not be liable for loss of data under any circumstance.

This Privacy Policy governs the manner in which CasaHosting collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").

Privacy
Users’ privacy is very important to CasaHosting. CasaHosting is committed to safeguarding the information Users entrust to CasaHosting. This Web site is not directed at children under 13 years of age.

The Information We Collect
CasaHosting may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information. CasaHosting may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We may use "cookies" to track how Users use our Web site. A cookie is a piece of software that a Web server can store on the Users’ PC and use to identify the User should they visit the Web site again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our Web site.

How We Use Information
CasaHosting may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by CasaHosting and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users’ experience with CasaHosting and such affiliates, independent contractors and business partners. CasaHosting may also use information collected through our Web site for research regarding the effectiveness of the Web site and the marketing, advertising and sales efforts of CasaHosting, its trusted affiliates, independent contractors and business partners.

Disclosure of Information
CasaHosting may disclose information collected from Users to trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above. We may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, we may transfer information collected from Users in connection with a sale of CasaHosting’s business.

Maintenance of Information
Information about Users that is maintained on our systems is protected using industry standard security measures. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.